Refund Policy

If you cancel within 30 days of your first payment, write to info@opsmove.com and we refund that payment in full, monthly or annual. You do not have to justify it. We would rather know why, but it is not a condition.

Refunds go back to the card that paid, through Stripe, and normally appear within 5 to 10 business days depending on your bank.

We do not refund the unused remainder of a period that has already started, and we do not refund past periods. When you cancel, your access continues until the end of the period you have paid for — you keep what you bought.

Annual plans are not converted to a pro-rated monthly refund mid-year. If cash flow makes annual the wrong choice for you, switch to monthly at your next renewal.

Removing a login does not produce a cash refund; it produces a credit for the unused portion, applied automatically against your next invoice. Adding one is charged prorated the same way. This is handled by Stripe and appears as a line on the invoice, so you can always see the arithmetic.

If we billed you for something you did not order, charged the wrong amount, or a failure on our side left you unable to work for a meaningful stretch of a period, tell us and we will make it right — a refund or a credit, whichever suits you. This is not a favour and you do not need to argue for it.

We also refund a duplicate charge immediately and without discussion.

Taxes already remitted to Revenu Québec or the Canada Revenue Agency are refunded only where the law allows us to reclaim them. Time spent on onboarding, data import and training is included in your subscription and is never billed separately, so there is nothing separate to refund.

Email info@opsmove.com from the address on the account, or from any address if you say which company you are. Tell us you want a refund; you do not need a form or a case number. We answer within one business day and process approved refunds the same day we answer.